Technical Documentation for technical and non-technical users
Producing documentation and online help to assist your internal and external clients to understand your products and services
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Producing documentation and online help to assist your internal and external clients to understand your products and services
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Find out how to prevent knowledge and experience from leaving your organisation and how best to learn from your successes and mistakes.
Read MoreProfessional documentation and communications impact your brand's image as much as your products and services do
Increase customer satisfaction and loyalty; Reduce post-sales support costs; Ensure customer and product safety.
Gavin Ireland FISTC has been working in Technical Communications since 1988; for both public and commercial sectors and across a wide variety of industries. As well as producing and maintaining technical documentation, online help, training materials, eLearning courses, video demonstrations, etc. Knowledge Management is about making the most of the experience and knowledge which already resides in your organisation, and making sure that it isn't lost when people move internally, or externally. Gavin set up the Knowledge Management function in Sky Insight and Decision Science all the way from setting the strategy and direction, through to setting up the individual projects that made it happen, and he can do it for your organisation too.
"Gavin is one of the most knowledgeable, professional, organised people I have ever met. Gavin's professionalism encouraged others to be motivated and polished in completing task. Gavin provided us all with high level technical support and was a great team player." - Karen Daniel worked with Gavin at The British Council. "Gavin is extremely passionate about Knowledge Management and was a real pleasure to work with at Sky." - Carl Caputo worked with Gavin at Sky UK.
